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Rates & Policies

Live pricing and availability for every cabin are handled through our online reservation system — the button below always shows current rates for your dates.

Booking & policies

Guest registration

Everyone staying must be registered before arrival, and the reservation holder needs photo ID at check-in.

Check-in / Check-out

Check-in from 3:30 PM. Check-out by 10:00 AM.

Minimum stay

Two nights, rising to three nights over major holidays.

Deposit & payment

A 50% deposit by credit card confirms your booking. The balance is due 21 days before arrival. Full terms.

Cancellation

Refunds depend on how much notice you give. See the refund table.

Pets & smoking

All cabins are smoke-free and we are unable to accommodate pets. Smoking indoors carries a $500 charge.

Getting here in winter

4-wheel or all-wheel drive is recommended during winter months for the roads into the property.

Before you arrive

Everyone staying with us needs to be registered before arrival, and any visitors to the property need to be authorised by us in advance. We will confirm your guest details with you directly when you book — please let us know your final guest count at least three weeks before arrival, which is the same point at which the balance falls due.

At check-in we ask to see photo ID belonging to the person who made the reservation.

Payment & deposit

A 50% deposit is required on every reservation and is payable by credit card at the time of booking.

The balance is due three weeks (21 days) before arrival and may be paid by cash, Visa, Mastercard, Discover or American Express. If you booked through a third-party travel site rather than directly with us, the balance is due 30 days before arrival instead.

Reservations made three weeks or less before the arrival date are paid in full at the time of booking.

Bookings made directly through this website carry a 6% booking fee. Cancellation terms, including how that fee is treated, are shown and agreed at the time of booking.

Cancellation & refunds

Every cancellation carries a 6% processing fee. The 6% service fee charged when you booked is also retained if you cancel more than 20 days after making the reservation; cancel within those first 20 days and it is returned.

Notice before arrivalRefund of deposit
30 days or moreFull refund, less the fees above
22 to 29 days50% refund, less the fees above
21 days or less
including last-minute reservations
No refund, and the outstanding balance is charged to the card on file

We are not able to refund early departures, or stays affected by inclement weather. Because weather in the hills is unpredictable and plans change, we recommend travel insurance — and we will always do our best to work with you.

Care of the cabins

Our cabins are cleaned and maintained by hand between every stay, and the vast majority of guests leave them exactly as they found them. The charges below exist for the rare occasions when something is damaged or a cabin needs more than a normal clean — they are not fees you should expect to pay.

Damage and excess-cleaning charges
ChargeApplies to
$25 per hour, per staff memberExcessive cleaning
$50 eachDamaged deck cushion — burns, rips or tears
$60 eachDamaged grill cover
$100Draining the hot tub after mistreatment — broken glass, rocks, mud, confetti, silly string, toys and the like
$200Repair or replacement of a broken hot tub butler
$500Hot tub lid replacement — sitting or resting items on the lid damages it
$500Smoking indoors. This also applies if you smoke by an open door or window and smoke enters the cabin, in which case fumigation is charged as well. Ash found anywhere inside the cabin carries the same charge.

Broken items and any rips, stains, marks or burns to furnishings and carpet are charged at the cost of repair or replacement.

Gift certificates

Give someone the gift of a getaway. Bear Run gift certificates are available in any custom amount and are valid for one year from the date of purchase — perfect for anniversaries, holidays, or anyone who could use a quiet weekend in the woods.

Request a Gift Certificate